OUR POLICIES FOR VINTAGE RENTALS
All charges are for time out, whether used or not. Rental fee does not include delivery or set up.
DEPOSITS & CANCELLATIONS:
A 50%deposit is required to reserve the date as well as the vintage rentals. The remaining balance. IS DUE 30 DAYS BEFORE YOUR EVENT. Your items are not reserved without the deposit paid. Final payment is due one month prior to the event. The client agrees to pay a 50% deposit which is a non-refundable fee. This fee will be deducted from your final total, but is non refundable upon cancellation. This payment serves as a retainer and is due at time of contract signature. Changes must be made no later than 30 days prior to the event. No changes made day of pickup/delivery. In the event of a cancellation: If you cancel 40 or more days before your event you will be refunded half of your final total. If you cancel 39 days or fewer before your event there will be no refund.
Delivery is available for a fee. Delivery fees vary on amount rented and distance traveled. We deliver to Asheville and surrounding areas up to 40 miles. We would consider out of town service upon consultation. We provided containers for your China, Silver, etc., to ensure that you receive your items undamaged and ready for set up .
CLEANING AND CARE:
All China, Silver, Utensils, etc., should be rinsed, food free and put back in the same containers as delivered in. We are not responsible for collecting these items upon pick up. All items rented must be repackaged as they were rented. I.E. Plates rinsed and placed back in crates, drink ware emptied and put back in crate, flatware rinsed and put back in bin.
Tables and chairs should be ready for pick up and left under cover.
If Picking up from our warehouse or returning a rental to our warehouse, the time will be discussed per contract. Pick up and Drop Off times MUST be pre-arranged before your event. We do not keep shop hours. WE are by appointment only. Thank you!
LOSS OR DAMAGE:
Responsibility for equipment remains with the lessee from time of delivery to time of return. Please make sure all rentals are secure when not in use and protected from the weather. We do charge for stained, broken, weathered and missing items. A replacement cost of three times the rental amount is charged for broken items or missing items.
All dishes, glassware, flatware, must be rinsed cleaned, before returning. Please wipe down any tables, chairs, or accessories before pickup or drop off. No wax is to be left on candlesticks or there will be a cleaning fee issued.
50% is due now to hold rental items. The remaining payment will be due 30 days prior to the event. Payments may be made via cash, check, major credit card or PayPal. Make checks payable to
East West Vintage Rentals & send the check to 278 Haywood Rd. Asheville, NC 28806
Please send a signed, completed copy of this contract along with payment. Thank you! We look forward to making your event spectacular!